What is your Exchange Policy?

Refer to our Exchange Policy here

What methods of payment do you accept?

We accept Cash on Delivery (COD), bank payments, online bank transfers, KOKO, MintPay,, VISA, AMEX and MasterCard.

When will I receive confirmation of my order?

You will receive a confirmation email from us within 24 hours of placing your order!

How do I order a product?

Simply choose your size and quantity, then click ‘Add to Cart’. You can access your Cart at any time by clicking the ‘My Cart’ icon in the top right corner of every page. To make a purchase, go to ‘Checkout’ and fill in the information required.

How long does delivery take?

Refer to our Delivery Policy here.

How can I check the status of my order?

Simply check your order dispatch email to track your order.

Can I modify my order after it’s been confirmed?

Please contact us within 30 minutes of placing your order and we’ll be able to make changes. If your order has been dispatched however, you may refer to our exchange policy.

Why should I subscribe to your newsletter?

Subscribe to Dily & Carlo’s newsletter to keep you up to date on all of our new arrivals, upcoming sales and promotions, and other special offers. We promise no spam. Plus, you’ll get 10% off your first order!

Where can I find the size chart?

Click here for Women's and here for Men's.

Where are your store locations?

Our flagship store is located at No. 49, Flower Road, Colombo 7. We also have several other outlets located in Colombo for your convenience! Visit us at Havelock City Mall, One Galle Face Mall, Majestic City and Crescat Boulevard. Click here to find the location of each outlet.

Do you offer international shipping?

Yes we do! Simply contact us and we’ll assist you on the shipping methods in case any issues arise with shipping addresses/shipping costs.

Got any feedback for us?

E-mail us at dillysecommerce@unionapp.com!

What if I have a query not answered here?

Simply shoot us a message via Instagram, Messenger or the Live Chat pop-up widget here on the website. We’ll try our best to get back to you as soon as possible!

Why should I make an account?

With a Dilly & Carlo account you will be able to purchase items, manage your shopping cart, create a wish list, and receive our emails! Create an account HERE to ensure you don’t miss out on any new arrivals or special discounts.

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