Terms & Conditions

Please go through the Terms & Conditions completely before placing your order. Please note that your transaction will be completing within the legal scope of www.dillyandcarlo.com
Before placing an order, if you have any queries relating to these terms and conditions, please get in touch with us for your further clarifications.
www.dillyandcarlo.com has right to change these terms without prior notice. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Privacy

Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate.

Copyrights

All material and information on this Website including without limitation any logo, design, text, graphic and their arrangement licensed to or owned by Dilly’s Fashions (Pvt) Ltd.

Delivery

We ensure your package will be delivering to your residence or to the place you are working. If you are unable to accept the delivery on the particular day, please come and collect it from the nearest office location of the selected courier company. Otherwise you will have to incur additional cost on the second delivery as per the courier service provider’s contract. For more information, Please refer the “Delivery Information” page.

Trademarks

Dilly & Carlo, Dillys, Carlo, Carlo Boy, Discoveries, Tammy and its logos are the registered trademarks of Dilly’s Fashions (Pvt) Ltd. in Sri Lanka. Any other trademarks appearing on this Website are the trademarks of the relevant owners. You must not use any trademarks that appear on this Website without the written consent of the trade mark owner.
Prohibitions
You must not misuse this Website. Without limiting the breadth of the foregoing, you will not: commit, facilitate or encourage a criminal offence; transmit or distribute a virus, Trojan horse, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of Dilly’s Fashions (Pvt) Ltd. or its partners involved in the operation and maintenance of this Website.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Dilly’s Fashions (Pvt) Ltd. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Dilly’s Fashions (Pvt) Ltd. and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the Sri Lanka and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with Dilly’s Fashions (Pvt) Ltd. you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to us. Dilly’s Fashions (Pvt) Ltd. retains the right to refuse any request made by you.

1. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

2. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

3. Payment

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

Termination and suspension

We reserve the right, without notice and in our sole and absolute discretion, to discontinue, suspend or terminate any service offered by or through this Website as well as this Website at any time. For example, if your server is involved in any attack on any computer system, either with or without your knowledge or complicity, that server may be blocked or its access to the Website may be shut down or restricted while the problem is being investigated or fixed.

Applicable Law

The Applicable Law relating to the Content, access and use of this Website is that of Sri Lanka. Use of this Website indicates your irrevocable and unconditional consent to submit to the exclusive jurisdiction of the Courts of Sri Lanka.

Product Descriptions and Availability

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

Product Dimensions, Weight, Colors and Specifications

Whilst we try to be as accurate as possible, all size, weights and measurements quoted on this website are approximate.
Images of the products shown on this website are for illustrative purpose only. We have made every effort to display all product colors accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true color of the products delivered to you. Please be aware that colors may differ between manufactures.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is island wide and worldwide. Our courier will make all deliveries to you. We do our best to secure delivery within 2 –3 Working Days Island wide. International deliveries will take a minimum of 7 working days. During the weekends we don’t do any deliveries, However deliveries that need to be delivered during the weekend we will do it (on prior notice) of the date your order. The cost of delivery will depend on the weight of the items. If you wish to change the delivery please give us no less than 24hour notice prior to delivery.
On delivery you will be required to sign a proof of delivery which shall be conclusive evidence that you have received your order.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.